Journal Articles
 
Customer Expectation Factors in Restaurants: the Situation in Spain, International Journal of Quality and Reliability Management, (2002), 19, pp. 1055-67.

Total Quality Management, Cornell Hotel and Restaurant Administration Quarterly, (1999), 40, pp. 54-59.

Typology of Spanish Credit Cooperatives on the Basis of the Strategic Groups Approach. An empirical study, Annals of Public and Cooperative Economics, (1997), 68 (1), pp. 5-37. (With J.R. Sanchis)